Enjoy $10 off your first order

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers in the US & Canada. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.

To qualify for a return:

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in all original packaging (box included)
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

Have an account?

Great! Login and head over to your SEHJJI account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!

STATUS

WHAT DOES THIS MEAN?

Processing

Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 5-7 business days!

Shipped

Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.

Partial

Oh, looks like your order has a backorder! To ensure you can get started on enjoying your SEHJJI piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)

If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

We offer 30-day exchanges for all customers at all of our retail locations. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

Under our warranty, we’ve got your back. This means that for 1 year from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we'll work together to find a resolution.

We work with manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 1-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of SEHJJI.

Quick note!

• Indicated shipping timeline is an approximate number of days an order takes to deliver from the ship date indicated at checkout, and does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Delivery may be delayed if a change of delivery option was submitted on the customer's end. If your order consists of in-stock, shipping later and/or made-to-order pieces, the dispatch date may change. Make sure to check the dates indicated during checkout and on your confirmation email.
• Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).
• The shipping fee is charged based on the subtotal before taxes, discounts, and non-refundable.
• Deliveries outside of the US, Canada, Australia, United Kingdom and Germany may be subject to additional custom duties and service fees. Please note that SEHJJI does not have any control over them and cannot advise as to what the cost will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we're not able to reimburse you for duties and taxes paid upon delivery.

Canada

5-7 business days

United States

5-7 business days

Australia

7-9 business days

United Kingdom

7-9 business days

Germany

7-9 business days

Other International

9-11 business days

Have an account?

Great! Login and head over to your SEHJJI account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!

STATUS

WHAT DOES THIS MEAN?

Processing

Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 5-7 business days!

Shipped

Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.

Partial

Oh, looks like your order has a backorder! To ensure you can get started on enjoying your SEHJJI piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)

If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

Should your order not be processed by the estimated shipping date, our Customer Service team will be in contact with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience during this busy time of year. As always, feel free to reach out to us at customercare@sehjji.com should you have any questions.

First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to customercare@sehjji.com Our Customer Happiness Team will be happy to help resolve this for you!

We ship to the following countries! Kindly note that we do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time.

North America

Canada, Puerto Rico, United States of America

Oceania

Australia, New Zealand

Europe

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom

Asia

Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

Middle East

Qatar, Saudi Arabia, United Arab Emirates

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of Germany, Australia, Canada, UK, and US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

Australia, Canada, UK, Germany and US: Free

Europe: $20

Other International Countries: $30

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.

To qualify for a return:

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in all original packaging (box included)
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

We offer 30-day exchanges for all customers at all of our retail locations. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

Returning your own purchase

If you have an account

1. Log into your Sehjji account and select "My Orders"
2. Find your order and click "Return Items"
3. Follow the instructions to download the return shipping label and drop off/schedule a pickup!

If you do not have an account

No worries, you can create one now and follow the above steps.

Online Return

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email! For more details, please check our Payments FAQs 

Share details about your shipping policies, item returns, or customer service.

To ensure that our jewelry continues to look beautiful and last for years to come, we recommend the following care instructions:

• Store your jewelry in a dry and cool place, away from direct sunlight and humidity.
• Avoid exposing your jewelry to chemicals, such as perfume, hairspray, or household cleaning products.
• Remove your jewelry before engaging in activities that may cause damage, such as exercising, swimming, or gardening.
• Clean your jewelry regularly with a soft cloth to remove any dirt or debris.
• For specific care instructions for each piece, please refer to the product page or contact us for assistance.

Under our warranty, we’ve got your back. This means that for 1 year from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we'll work together to find a resolution.

We work with manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 1-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of SEHJJI.

Most of our rings are adjustable, so you don't need to worry about determining your ring size as they can be easily adjusted to fit your finger. However, if you have a ring that is not adjustable, here are some methods you can use to determine your ring size:

• Measure an existing ring: If you already have a ring that fits the finger you want to wear the new ring on, you can measure the inside diameter of the ring with a ruler or tape measure. Then, use a ring size chart to determine your ring size based on the measurement.
• Use a ring sizing tool: There are ring sizing tools available that can be used to determine ring size. These tools typically consist of a set of plastic or metal rings in different sizes that you can try on until you find the size that fits.

Please note that different countries and regions may use different ring sizing systems, so make sure to use a ring size chart that is relevant to your location.

You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

1. Credit and Debit Visa Card

If you have a SEHJJI account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.

SEHJJI reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.

2. Paypal

Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the SEHJJI site.

For questions on returns and exchanges, please check here.

Please note SEHJJI cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.

1. Credit Card

From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.

2. Debit Visa Card

• Online purchases made with Debit Visa Card will be processed as a credit card, and will take around 5-10 business days for the refund amount to appear on your end.
• In-store purchase returns originally paid with Debit Visa Card must be processed in-store with the card present. The refund will be processed same day.

3. Paypal

Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account!

Duties and Taxes

1. United States and Canada Duties are included. Taxes are applied at check-out according to the state/province of the shipping address.

2. Australia, United Kingdom and Germany Import taxes and duties are included in the product price and there are no additional charges upon delivery.

3. Other international shipments There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that SEHJJI does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

Foreign Transaction Fees

SEHJJI does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of SEHJJI. As we're based out of Canada, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.

Should you have confirmed that the charge was made on SEHJJI end, please reach out to our customer service team at customercare@sehjji.com with the details on the charges!

Simply enter the discount code by using the Add coupon code field found in cart!

A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount. SEHJJI has the right to hold and or cancel orders that use more than one discount code.